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Passenger's Rights

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Passenger rights: Can you say no to being weighed by an airline?

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EasyJet's chief operating officer resigns: Will flights be affected?

The airline says it remains "absolutely focused" on daily operations after staff shortages forced it to cut thousands of flights this summer.

04/07/2022

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Heathrow passengers kick up a stink over mountains of smelly luggage

It is unknown whether it is holidaymakers' dirty laundry or smelly souvenirs that are causing the smell.

29/06/2022

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Plane forced to do a u-turn over Ireland as pilot unqualified to fly

The mistake was described as a “rostering error” by an airline spokesperson, as the flight was forced to do a u-turn over Ireland.

05/05/2022

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Which airlines are committing to help passengers get compensation?

Sixteen major airlines have committed to improving compensation rights for passengers whose flights were cancelled due to the pandemic.

01/10/2021

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EU starts legal action over cancelled flights compensation

The European Commission says too many passengers whose flights were cancelled amid the COVID-19 pandemic have not been refunded on time or have been offered only vouchers, in violation of EU rules.

03/07/2020

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COVID-19: Air France-KLM expands refund policy for cancelled flights

The French-Dutch carrier says all passengers whose flights are cancelled amid the pandemic are eligible for refunds, regardless of the date.

12/06/2020

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'Consumers are not banks': EU states told to do more on flight refunds

"Of course the airlines have a cash flow crisis, but it’s probably nothing compared to the cash flow crisis being faced by many households," one of the authors of the EU’s air passenger rights law tells Euronews.

13/05/2020

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Euroviews. The broken airline delay compensation scheme needs fixing to benefit airlines and passengers ǀ View

The EU passenger compensation scheme is broken. The mechanics of the program are not working today for airlines or passengers. That is because there is no uniform arbiter for when passengers are due compensation, and no streamlined process for either passengers or airlines to settle up.

13/02/2020

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Group aims to make airlines give greater compensation

A passenger rights expert talks to euronews about why just refunding the price of a canceled flight ticket is not good enough

10/08/2018

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Passenger taken off plane for 'horror' smell dies

A passenger who was taken off a plane because of his 'horror' stench earlier this month has died due to necrosis.

01/06/2018

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Disruption continues at British Airways

29/05/2017

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United Airlines and ejected passenger reach a settlement

United Airlines and the passenger violently dragged off a plane reach a settlement for an undisclosed sum, as the company seeks to contain the fallout from the incident.

28/04/2017

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Rights for EU passengers

Airlines overbook their flights, so what are your rights if you get affected in Europe?

18/04/2017

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Business Series

United boss calls passenger dragging incident 'a watershed moment'

United Airlines assures investors it will rebound from the PR disaster of a passenger being violently dragged from his seat on an overbooked plane.

18/04/2017

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Delta Airlines flights resume

Computer systems crashed earlier on Monday, leaving planes grounded and passengers stranded at airports around the globe.

08/08/2016

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Walloon rail strike halts trains in Belgium and beyond

Rail workers in Brussels and southern Belgium are carrying out a 48-hour strike which disrupting connections as far away as London and Paris. Both

06/01/2016

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My Europe Series

New EU passenger rights

20/06/2013

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My Europe Series

Air passenger rights in the EU

15/02/2013

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My Europe Series

Compensation when denied the right to fly

20/07/2012

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My Europe Series

Rights for disabled flight passengers

15/06/2012